At Ayate Linens, our mission is not only to produce the best products for our customers, but also to establish a sense of trust and maintain a 100% customer satisfaction rate. Especially in our industry, we consider that business is built around people. We believe that people come first, and so our business style is created around supporting that mission!
Our team has worked in the events rental industry for over ten years. Starting from entry-level positions, we gained crucial experience and learned from industry leaders. Once promoted, we could successfully handle executive-level responsibilities. However, we felt that we had more to offer.
At the end of 2014, combining our work experience, we decided to continue pursuing our passion and start our own company. After months of planning and hard work, in June 2015, we finally launched Ayate Linens!
And the rest, as they say, is history.
- We use eco-friendly materials.
- We use recyclable package supplies.
- We use hybrid or electrical vehicles for delivery.
- We promote the values of recycling and reusing.
At Ayate Linens, we want to build long term relationships with our customers and associates. We pursue business through hard work and honesty, integrating ethics and human integrity into every aspect of our daily work.
How can I place my order? You can do it online, by email, or by phone.
How long in advance to delivery do I need to place my order? The sooner you can, the better. Usually we are able to fulfill even last minute orders, however we recommend you to do it at least two weeks before your event.
Can I modify my order? You can do so up to 72 hours before delivery. Availability rules apply.
Is there a minimum order? No, we will try to fulfill all orders big or small.
What methods of payment do you accept? Most credit cards are accepted. Bank transfers, checks, and cash are also welcome.
When do I have to pay for my order? While a deposit may be requested to reserve a product, we strongly recommend you to pay for your order 72 hours before delivery.
If I cancel my order, do I get a refund? If you cancel your order at least 72 hours before delivery date, we will refund you the full amount aside from any processing or restocking fees.
Is my payment information safe? Credit cards information is deleted from our system immediately after payments are processed.
Will you deliver my order? Sure, for a small fee we can deliver and pick up your order. You may also qualify for free delivery and pick up.
What is the delivery fee? Delivery fees are charged based on distance or geographical zones from our location.
Can I pick up my order from your location? Sure, you can pick up and drop off your order at our location.
What happens if my items get damaged? A reasonable replacement fee will be added to your account.
Do you set up my rentals? No, however we can help you if time allows.
Do I need to return my items cleaned? No, we only ask to remove pieces of food, leftovers, or other trash.
What happens if I don’t return my items on time? Extended rental fees might apply for items not returned on time.
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